Frequently Asked Questions

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Welcome to our FAQ page where we give answers to common inquiries about our floor cleaning and polishing services. Our specialists are available to assist you and ensure a quality service experience.

Table of Contents

Questions About Us

What type of services do you provide?

We provide floor cleaning and stone polishing services. We clean and polish floors, walls, countertops in commercial and residential properties.

For more details about our wood sanding services, please go to Floor Sanding Berkshire, or get in touch and we can discuss your requirements.

Can I get a quote over the phone?

Yes, you can get a quote over the phone for our stone floor cleaning and polishing services. Contact us for a free estimate tailored to your needs.

What’s your guarantee policy?

Our guarantee policy ensures satisfaction; if our service falls short, we return free of charge when notified within 2 working days.

What are your staff qualifications?

Our staff at Tile Cleaning Agents hold qualifications from recognized organizations like CHAS, Prochem, CiTB, and undergo regular training for expertise.

What are your payment facilities?

We recommend bank transfers for payment. Our technician can bring a credit card machine if needed, and we also email invoices with payment links for convenience.

What are your payment terms and conditions?

To secure your service appointment, a 50% deposit is due a week before. Payment via direct bank transfer or credit card. Deposit goes towards final invoice due on service completion. Late payments may incur Bank of England rate penalty and £5 daily charge.

What if I feel your prices are too high?

If our prices seem high, inquire about available offers. Our quotes often include premium sanding and sealing options, but we can provide budget-friendly alternatives upon request.

How do you manage expectations?

Our projects are typically straightforward, resulting in satisfied customers. We anticipate outcomes and communicate any unexpected results promptly for transparency.

How do I know that you will restore my floor to my specifications?

We are well experienced to predict the outcomes of most projects. But if you would like a demonstration to be sure of the desired results please ask us to reserve an appointment for you

Questions about Preparations and Disruptions

Noise: Does floor restoration service create a lot of noise?

Due to the twin-pump vacuum cleaner, we do make some noise. If you need to take online meetings at home we recommend at least two closed doors between us.

Dust: Does floor restoration service create a lot of dust in my house?

We typically avoid dust by using minimal water; dust may occur during lippage removal. A dry vacuum is used to extract dust before it spreads to furnishings.

Odours: Does floor restoration service create odours in my house?

During our service, water is primarily used. Odours may occur when stripping floors with strong chemicals or sealing with impregnating sealers. Expect a solvent-based paint smell for 24 hours.

At what point is it safe for me to enter the room during floor cleaning and polishing services?

You can enter the room post-service when it’s dry and hazard-free. We can tidy up at lunch for kitchen use. We aim for room availability by 5 pm daily.

How should I prepare for floor cleaning services?

Before our service, please clear rooms of obstructions. For large furniture, we can shift them with prior agreement, potentially extending service duration.

What do you need from us during your restoration services?

We require access to hot water and a drainage area for dirty water. Ventilation like open windows is preferred; if not, we can provide an industrial fan for faster drying.

Questions About Stone Restoration

What issues can be addressed with stone floor restoration services?

Staining, etching, chip repair, scratches and dullness can be restored through our stone restoration services.

What services are offered for stone floors?

Stone tiles can be cleaned, sanded, polished, loose grout replaced, and uneven tiles can be levelled with our stone floor polishing service machines.

What is your Stone Floor Restoration process?

Our stone floor restoration process involves deep cleaning of stone floors, scratch removal, stain treatment, and crack repair to restore your surfaces to their original beauty.

What are the different types of stone that you restore?

We restore various stone like marble, granite, limestone, slate, travertine for floors, and granite, marble, quartz for countertops. Slate, sandstone, flagstone, quartzite services available.

Can you shine my honed floor?

Yes, high-calcium natural stone like marble can be polished for a high gloss finish. The denser the stone, the higher the shine

Looking for a cheap floor cleaning quote?

If you want just a clean without any sanding or sealing, please do let us know. This service will be much quicker and we can offer a cheap floor cleaning price to suit your budget. 

How do you fill holes in travertine floors?

We fill travertine holes with epoxy resin filler, sanding it down once hardened to blend with the stone surface.

How much does it cost to polish marble floors?

Marble floor polishing cost varies based on tile condition and desired outcome. Deep restoration involves various processes and may take a few days.

What are the different types of stone floor sealers?

Impregnating sealers offer deep protection from within the stone. Topical sealers are more affordable but tend to wear off the tile sooner. 

Some sealants offer warranties up to 10 years.

What is the stone floor sealing process?

Stone floor sealing: Application takes one hour and drying time varies between 1 to 24 hours. 

How can I maintain marble shower walls in between professional services?

How to maintain marble shower walls, regularly clean with a pH-neutral product, seal as needed, and promptly address any stains or damage for lasting beauty.

Questions About Floors

Can you help me identify the type of floor in my home?

We can often identify the type of your floor from photos, but modern manufacturing is so perfect that it may be challenging. Testing may be needed to confirm our initial assessment.

Can you polish porcelain tiles?

Polishing porcelain tiles with abrasives can be risky; thin vitrified tiles may wear through, exposing uneven layers and causing permanent damage.

Should you seal porcelain tiles?

No, we do not seal porcelain tiles due to sealer adhesion issues on smooth surfaces. Sealing may not adhere well to glossy porcelain tiles.

What is the best way to clean porcelain tiles?

The best way to clean tiled floors is to use a pH-neutral cleaner that leaves the floor with minimal residue as it dries.

How do I remove cloudy haze from glossy tiles?

To remove cloudy haze from glossy tiles, use a high-speed rotary buffer or a dry microfiber mop to polish off residue before it dries for best results.

Do you replace grout from between tiles?

If your tile is made of stone we can replace the grout for you. If you have manufactured tiles then we can fill the missing gaps, however we do not remove old grout from between these tiles.

How do you clean grout residue from newly installed tiles?

Cleaning grout haze involves using a grout haze remover or a mixture of water and vinegar to scrub the surface and restore the tiles’ clarity and shine.

Why should tile and grout be professionally cleaned?

Professional cleaning prevents fading, discoloration, and damage caused by improper cleaning methods.

How often should tile and grout be cleaned professionally?

Factors like dirt traffic and sealing influence the frequency; typically recommended every 2-3 years.

What is tile lippage in a tiled floor?

Lippage is the vertical displacement between adjacent tiles, causing uneven surfaces due to differences in elevation. It can lead to various issues and is regulated by industry standards for acceptable levels.

How can I maintain floors in between professional services?

To maintain floors in between professional floor cleaning services, regularly clean with a pH-neutral product, Seal as needed, and promptly address any stains or damage for lasting beauty.

If this page hasn’t answered your questions, please do send us an email, send a text, or give us a call. 


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