Tile Cleaning Agents use high-quality alkaline products to remove stubborn dirt from stone floors. This is rinsed off thoroughly. To remove scratches we need to sand the floor. We remove etches and water marks left behind by acidic spillages. Once stone tiles are restored we polish it to perfection and seal it.
Tile Cleaning Agents use the correct restoration products for your stone floor. Rotary machines are used to sand the scratches from the floor. When the floor is clean and polished we seal the floor with quality sealant that offers 15 years warranty.
Professional stone restoration service Dormer’s Wells
When your floor gets dirty, it can become dull and lose its gloss and shine over time. Most of the time the dullness is caused by tiny scratches on the surface. General traffic can make stone floors appear very old. We can restore stone floors to its former beauty with our stone restoration machinery and expert skills.
In order to get the high shine we want when we polish the floor we use diamonds to gently remove the damaged stone.
Sometimes when a customer calls to ask us for a cleaning quote they don’t realise that the floor is damaged. This means that a clean without a restoration will not produce the results they’re looking for. There may also be some restoration work that needs to be done beforehand. Examples may be filling holes and cracks or removing lippage.
Over years of use, the floor can become scuffed simply by walking on it with shoes or spilling mild acids. No matter how much you clean it, it will not appear any better. So for most cleaning services we charge for a mild sanding service. This will remove most stains, light scuff marks and shallow acid spillages. This process is called honing. We then need to re-polish the surface. The resulting surface will be gloss or honed. A honed surface has a feint shine with a low reflection of images. The magnitude of reflection that we offer can range from completely matt, to honed, satin or high gloss. The desired gloss-reading depends on the customer’s requirements. If our customer can’t decide what level to choose we can offer a demonstration.
Natural Stone restoration service West London and counties
In order to make it look new again, we just have to remove a very small amount of the stone from the surface. The amount is very small. That is microns at a time. Stone damage can often be caused by ordinary household traffic or even a simple spillage of vinegar. In the case of very scratched floors, a deeper grind may be needed to resurface the stone. When a scratch is around 1mm deep we recommend filling it rather than sanding the stone. Light acidic spillages are usually inexpensive to remove because the damage is shallow.
What types of stone floor do you restore?
Tile Cleaning Agents stone restoration technicians know how to take care of all kinds of natural stone floors. You can enjoy your stones long lasting beauty for years to come. There are many types of natural stone that have been used on a wide range of floors. We work with most of them. Each stone has different chemical components. We’ve undergone extensive training and research to understand each type of rock. We therefore know how to get the best possible outcome for you in a safe manner. Stone floors can last for decades and even centuries. If you think about it, the marble floors of Domus Augustana on Palatine Hill in Rome was built 2000 years ago. These beautifully decorated floors can still be seen today. Stone floors are worth protecting, and we can help you get the most out of them.
Marble, limestone, granite, travertine, slate, porcelain, ceramic tiles, sandstone and terrazzo are all types of natural stones that can be cleaned, restored and polished by Tile Cleaning Agents.
Cleaning Grout between stone tiles Dormer’s Wells, Greater London, 020 3904 1158
There is a lot of grout on tiled floors. Between the tiles, there is a soft substance that is often more vulnerable than the tiles. This is because the grout is a little bit recessed, which makes it a good place for dirt to hide. Its more porous surface can get stained and discoloured. Getting the grout cleaned can be challenging for a home owner, but with the right product and process, we can usually make it look like new all over again.
Removing stains from stone
A spillage of anything hot will remove the sealant from the stone floor. The colour in the food will soak into the stone which is no longer protected. Acids dissolve impregnating sealers and can also soak into stone. The calcium components of the stone will also dissolve and when the acid dries it leaves an etch mark. When cleaning stone, it should always be remembered that acidic products and hot products will damage the sealant an the stone. It’s important to remember that stone should be cleaned with only mild solutions. We recommend using marble-cleaning solutions for all types of stone.
Our stone restoration service specialists Dormer’s Wells may use slightly stronger solutions. We use these strong solutions to remove stubborn dirt and grime that would not come off with normal household marble cleaning solutions. These strong solutions might remove the sealer but it will not damage the stone. Once the heavy dirt and grime is removed we replace the sealer to protect it from further stains.
Removing stains from natural stone can be fairly easy most of the time, but sometimes we do come across a challenge that requires a lot of patience and perseverance. The first step would be to use as little agitation as possible. We do this with mild chemical solvents that soak on the stone. This can be rinsed and extracted with our wet-vac system. If this doesn’t work we try a poultice which acts like blotting paper. As the poultice dries the evapouration pulls the stain to the surface. This method can take a few days for a successful stain removal. If this second method doesn’t work we will resort to the final option of sanding the stain out of the stone. Using diamond sanding discs to remove scratches and stains always requires us to re-polish the stone so that it matches the surrounding stone in the room.
How do we keep natural stone floors clean?
Tile Cleaning Agents will look at the type of floor you have before deciding on the best way to clean the stone. After the correct solutions are determined, rotary machines are used to work the solutions into the surface. Once the dirt has come loose we flush it with a water extraction system. This removes old sealers, dirt and other contaminants from the stone. The surface is cleaned a few times to make sure that the floor is completely clean and free of any dirt.
As soon as the floor is dry, we determine if further restoration is required. Sometimes it can be difficult to see restoration requirements when the floor is still dirty. If the floor is perfect the specified sealers are applied. There are different sealers available. Some change the appearance to make it shiny and some don’t change the appearance at all. Some sealers give the floor a wet appearance.
Tile Cleaning Agents can help you choose the best sealer for your tile or stone floor. Browse our website blogs to find some advice on how to maintain your stone tiles in between restoration service.
How do you protect a stone floor?
Indoor stone floor sealing is a must if you want the beauty of your floor to last a long time. Sealants can be used on new installations as well as after cleaning, polishing, or other work has been done on them. For natural stone, we usually recommend an impregnating stone floor sealer that soaks into the stone and protects it from stains without changing the look of the stone. Other times, for certain types of surfaces, we might recommend a topical sealer or a colour enhancer. A topical sealer is like a varnish and it can stop acidic spillages from reaching the stone.
The process we use will depend on the type of stone and what the room is used for. For example, an outdoor stone floor needs to repel water-based dirt. An indoor floor will require a sealant that repels oil-based spillages. A bathroom floor might need a topical sealer to prevent acidic spillages from damaging the surface of the stone.
How often should I have my floor sealed?
A stone floor should be sealed as soon as it’s laid by the tiler. Talk to us right away if this hasn’t been done. It will also need to be sealed from time to time to keep the floor protected. How often you need to seal your floors depends on the type of stone. It also depends on the amount of traffic the stone needs to endure. For example, a bathroom with natural tiles that are often wet may need to be sealed more often than a kitchen with porcelain tiles. A topical sealant will wear thin very quickly in an office block compared to a home.
The dust and grit that is brought onto floors when people walk on them should be cleaned up with a broom or a vacuum cleaner. This can help prevent stone floors from becoming scratched. As soon as a topical sealant is worn away, scratches and etches are more likely to occur. The risk of permanent damage from liquids is much higher, since there is no protective layer to keep liquids from getting into the stone. We have an expert team of stone restoration specialists who can help you figure out what you need. If you’re not sure, get in touch with us.
What is the sealant you use?
There are many high-quality products that we can use to keep your floors safe. As each type of floor is different and can be used for many different things, we will work with you to figure out the best way to protect your floors. To protect the floor, we can apply topical sealants that form a protective layer on top of it, or we can apply an impregnating sealant that will be partly absorbed into the stone or tiles. We use only the best sealers the market has to offer and many times the sealer forms the greatest proportion of our service costs.
I just had a new floor put down. Does it need to be sealed?
Absolutely. If this was not done by the tilers who installed the floor, get in touch right away so that the right protection can be applied as quickly as possible. In this case, we think it would be best to do this when the floor is already in place. This means that the porous grout will also be protected.
Why do you put sealant on a floor?
We put a sealer on a floor to keep it safe from things like dirt and stains. Natural stone and manmade floors are both vulnerable to different kinds of spillages. A sealant will make it less likely that a spill will become a stain. This is because the spillage sits on the surface for a longer period. The additional time allows us to remove the spillage before it soaks into the stone. It can also help protect the appearance of the floor by creating a protective layer. A sealant won’t stop all damage and it will still wear off over time. It will help your floors last longer, helping you to protect your investment. Sealants can even help protect your floor from the sun’s rays, which can fade stone over time. We can help you find the best sealant for your floor so that it gets the best protection.
How do I keep my stone floor clean?
It all depends on the type of floor you have. We’re happy to give you advice on how to best care of your stone floors. Take a look at the blogs on our website. You will find some useful information there.
My stone floor has a lot of cracks and holes. Can you fix them?
Yes, we have a variety of fillers that we can use to fix stone. We fill holes and cracks in stone that has been chipped, cracked or simply lost its filling due to traffic.
I don’t know what kind of stone my floor is made of. Can you help?
Many people don’t know what type of floor they have. Send us a few pictures and we’ll be able to tell you what your stone is.
The chemicals and solutions you use are not safe for me, my customers, my children, or my pets. Is this true?
During our work we may use special chemicals. Some of these solutions omit a vapour which should not be breathed. This is usually during the cleaning process and the sealing process. During this process we wear the correct PPE breathing apparatus. When we sand and polish stone in Dormer’s Wells we only use water so the air is safe to breath during this part of the service. But because there’s water on the floor, we’ve created trip hazards. For both reasons we ask our customers to stay away from the room while we are working.
Sealing the floor with solvent-based sealer will leave the room smelling quite potent so we ask you to remain out for at least 2 hours.
We always keep you informed of our process and we’ll tell you when it’s safe to use the room. Whenever possible, we do risk assessments and never put you or anyone else in danger. We work very hard to keep everyone safe.
Does stone restoration service make a noise?
Every time we work, we try to do it in the most considerate way we can think of. Work will be tailored to your needs and will try to fit in with your schedule as much as possible. Our tools are a little noisy so we do ask our customers to have their online meetings at least two doors away from the floor that is to be restored. The noise levels are about the decibel level of a twin vacuum machine. Usually two doors is enough to give you a quiet working environment. We have never received complaints from neighbours. Our customers often continue with their working-from-home meetings upstairs while we work on the floors downstairs.
Does stone restoration service make dust?
Our process involves using water and strong stone cleaning detergents. We do create a wet slurry in the room during the cleaning process. We are usually able to contain these safety hazards in one room at a time, before moving on to the next room.
There is never any dust. The only time we may create dust is when we remove lippage. Sometimes this can also be done with water. Lippage is when tiles aren’t the same height and we need to sand the higher tile down so that it matches the lower tile. On the rare occasion we do need to make dust we attach a vacuum. The vacuum extracts dust residue before it settles anywhere else. Before we do this, we give our customers fare warning and we cover your personal belongings with dust sheets.
When the job is done we clean up thoroughly to make sure your home looks the same as when we arrived.
Do I need to put my dogs into the kennels for the day?
We ask our customers to keep pets away from the rooms where we are working. A dog or cat might get in the way if it’s not kept in another part of the house. Our machines have never scared any pet during the service, however nobody should enter the room where we are working, and this includes pets. But there’s no need to send them to the kennels, just keep them in another room please, with access to the outdoors.
All of the furniture has to be removed. Is this correct?
If you want the job done right, you should remove all furniture, kitchen plinths in kitchens, and so on. Then again, if you can’t do this yourself you must let us know because we can do this for you upon request.
Sometimes it’s not possible to remove furniture. In this case we can work around the furniture in such a way that you won’t notice the difference between the newly renovated stone floor and the older surface that’s underneath the furniture piece. Otherwise, if a piece of furniture can be moved safely without scratching the floor, we divide the room into two parts and complete one section of the room at a time. This does however mean that the service will take twice as long.
Do you have insurance for breakages?
Absolutely! If you want us to show you our insurance certificates or send them to you by email, we’re always happy to do so. We do everything in our power to avoid breakages. We don’t like to use our insurance policy because it means our premium will. But most of all, it can be very stressful for our technicians as well as the home-owner, if a precious item breaks. For this reason we are very careful around all furniture and ornaments, no matter how much the item cost to purchase in the first place, whether it be £1 or a few million. We care about everything that you have in your home.
How long does it take for a stone restoration service?
We will be able to give you an idea of how long it will take to get your floors back to a high standard. On average, a high-polished stone floor in a room of about 16 square meters could take a full day. At times, when cracks and holes need to be filled beforehand, the service could take two separate days and the floor might need a week’s drying time between each of these two days.
My stone floor needs to be restored. How much will it cost?
You can’t get an exact quote by doing your own research online. The only way to get a quote for your floor is to contact us. The least information we will need is a few pictures of the floor, a description of the restoration required, and the size of the room/s.
Many customers don’t even know what type of floor they have in their home. Many have believed they own stone when in fact it has turned out to be ceramic. Sometimes even a picture is not enough to identify the tile. A professional stone restoration specialist would need to visit the property and do some tests to identify the floor’s content.
A few examples to explain why you should obtain an accurate quote from a stone restoration specialist:
- A limestone floor would cost the same as a travertine floor because these floors are often produced as tumbled, with a honed surface. They are easy to clean, sand and seal.
- But limestone floors have fewer holes than travertine. Some home-owners might not understand the variety of stone restoration options available for travertine. Filling of travertine holes can be very time-consuming. The stone contractor must understand the customer expectations – does the customer want each individual hole and crack to be filled, or would they be satisfied if only the few bigger holes are tended to. For this reason we tell our customer that there are two filling methods available: we ask them to place a sticker next to every hole that requires filling and then we charge them for those holes (and cracks). The second option is the charge for a complete floor-restoration service Dormer’s Wells. This will take two days, with a week between each day.
- A marble floor restoration would be much higher in price. This is because marble floors are mostly produced with a super flat surface that requires softer cleaning tools. The cleaning process will take longer and if the floor results in a dull appearance it needs to be sanded and re-polished before sealing it. The sanding tools for marble are a little more expensive than for limestone and travertine.
- Sandstone is porous yet hard, so removing stains from the tiny holes is challenging because it can’t easily be sanded down. Granite is very hard and requires specialist diamond discs to restore; and slate is a totally different restoration process to any of the other stones.
So as you may realise, to find an accurate price online is not possible because each floor has its own unique needs. Tile Cleaning Agents will either set up an on-site visit to check out the floor in question, or if we don’t have local coverage in that area, we’ll talk to you more in-depth on the phone and ask you to send us some pictures of the floor. A hand-drawn map is always greatly appreciated.
When we give you a quote and explain the restoration process, we leave you to think about it for some time. We do request that you discuss any concerns about the price. You might think our price is too high then we can always discuss a way to reduce to costs for you. Or you be concerned that a low price might mean that we’ve omitted a vital part of the service. Always discuss the full process with your stone restoration contractor to be sure you get everything that your stone floor needs.
You might want to obtain a few quotes from other stone restoration specialists, but 75% of the time our customers always come back to us within a few weeks.